Facilities
A lobby and a reception are available to guests. Services and facilities at the hotel include internet access, wireless internet access, a restaurant, a bar, a babysitting service, a hairdressing salon and a conference room. A garden is among the features contributing to a pleasant stay.
Rooms
All accommodation units feature air conditioning, a living room and a bathroom. A balcony or terrace can be found in most rooms. Each accommodation unit features separate bedrooms or a king-size bed. A safe and a minibar also feature. The kitchenette features tea and coffee making equipment. An ironing set is also available to guests. Internet access, a telephone, a TV, a CD player and a DVD player are provided for guestsand#039; convenience. Slippers are among the comforts offered in the accommodation units. In the bathrooms, guests will find a shower, a bathtub, a hairdryer and bathrobes.
Sports/Entertainment
The swimming pool is ideal for a refreshing dip. The sun loungers and parasols on the sun terrace offer a great place to unwind. Leisure options at the establishment include tennis, a gym, a spa and massage treatments. For a fee, water skiing, windsurfing and a beauty salon are also available.
Meals
The establishment offers the following bookable meals and board options: breakfast, dinner and half board.

IMPORTANT NOTE:
New changes:

From the 15th – 29th July 2020 there is no a minimum length of stay for all categories.

From the 30th July – 02nd August 2020 the minimum length of stay is now Two (2) nights for the Manor House Premiere Room and the

Palm Beach Premier Rooms, and Three (3) nights for all Suite categories.


From the 03rd – 06th August 2020 there is no a minimum length of stay for all categories.

From the 07th August – 08th August 2020 the minimum length of stay is now Two (2) nights for the Manor House Premiere Room and the

Palm Beach Premier Rooms, and Three (3) nights for all Suite categories.

ARRIVAL EXPERIENCE
• Upon arrival at the Oneandamp;amp;Only welcome desk in the airport, guests can be provided with a new mask on
request.
• All airport transportation colleagues will be equipped with sanitising gel, masks and gloves and all cars
will also undergo deep sanitation processes before and after ever journey.
• No more than four guests will be allowed per Mercedes Viano and no more than two guests will be
allowed per Mercedes S 400. Guests are only allowed to sit in the back-passenger seats.
• A welcome kit upon arrival can be provided upon request.
• Our colleagues will wear gloves and masks at all times.
• Our legendary and genuine ‘Hand on Heart’ gesture is practised by all colleagues. It’s a personal
acknowledgement between guests and colleagues, replacing the handshake.
• All guest upon arrival will have to undergo a thermal temperature check.
HEALTH andamp;amp; SAFETY PROCEDURES
• Our resorts have always ensured high levels of personal space and privacy and we will continue to
maximise the use of our space, from beaches and gardens to pools and restaurants, to ensure you can
relax at a safe distance.
• All visiting guests to the resort are required to wear a face mask and to undergo a thermal temperature
check while entering the resort and its facilities.
• A protocol is in place should there be any guest or colleague displaying known symptoms of COVID-19,
supported by the local health authorities if an accelerated process is required. Our resorts are
conveniently located a few minutes away from world-class medical clinics and hospitals.
DUBAI
HEALTH andamp;amp; SAFETY MEASURES
• All colleagues are trained to report discreetly any guest presenting COVID-19 symptoms on property,
allowing us to take immediate action to assess their medical condition and ensure guests can isolate in
their room or be referred to a medical facility for further assessment.
• Hand sanitiser dispenser is available across key guests and colleagues access points. Guest restroom
facilities are provided with selected anti-bacterial soaps.
• Advisory posters are displayed throughout the resort to promote precautionary measures among
guests and colleagues, as important reminders about masks, gloves, physical distancing and sanitising.
• All colleagues are required to complete specific COVID-19 training and re-certification of all health and
safety protocols prior to returning to work to enable them to execute their role with confidence.
• All colleagues are provided with a mask upon arrival to the resort and are required to wear it while on
property. Gloves are also provided as required.
• A dedicated COVID-19 Health, Safety andamp;amp; Hygiene Coordinator has been appointed in each resort who will
take full responsibility for implementing our enhanced health and safety programmes. with additional
support from local authorities.
• We have always and will continue to collaborate with worldwide experts to achieve the highest
standards.
ROOMS andamp;amp; FACILITIES CLEANING PROCEDURES
• Introduced an overhaul of our already-stringent hygiene and sanitation measures, from increased
frequency of cleaning to new cleaning and hygiene standards applicable across the resort including
public areas, leisure facilities, guest private spaces and heart of house.
• Our resorts utilise specific antibacterial disinfectants and procedures which exceed international
guidelines.
• We have increased disinfection to high-touch point areas across resort and in-room including light
switches, door handles, handrails and bathrooms.
• The in-room dining menu is presented in a manner that facilitates sanitisation.
• All bed linen will be changed daily and washed at high temperatures exceeding government guidelines.
• A dedicated team is assigned to sanitise and disinfect all resort and room AC ducts on an increased
frequency.
ACROSS THE RESORT PROCEDURES
• We will continue to maximise the use of our space, from beaches and gardens to pools and restaurants,
to ensure guests can relax at a safe distance.
• Maximum seating or attendance capacity of resort facilities including restaurants, spa, fitness centres,
pools, lifts, etc. is established to ensure safe distance.
• Where appropriate, pre-booked appointments are encouraged.
• Guests arriving via their own car will be offered self-parking in our conveniently located parking spaces.
• All pool and beach cabanas, chairs and loungers to be placed with appropriate distancing and sanitised
using specific anti-bacterial disinfectant before and after every use.
• All resort pools have a dedicated team to take chlorine and PH levels a minimum of two times daily,
with filters cleaned/backwashed more frequently.
• Spas will offer a reduced number of treatments until further notice.
DUBAI
HEALTH andamp;amp; SAFETY MEASURES
• All spa therapists will visibly sanitise before every treatment and will wear a mask and gloves
throughout.
• All spa guests are required to book prior to arrival as per direction by Dubai government guidelines.
• Fitness Centres will operate at a reduced capacity in line with Dubai government guidelines.
• Fitness machines will be sanitised using specific anti-bacterial disinfectant before and after every use.
• Outdoor play areas will be sanitised daily using specific anti-bacterial disinfectants.
RESTAURANT EXPERIENCE
• All guests and colleagues will undergo thermal temperature checks upon arrival to the restaurants and
will be offered with sanitiser on arrival.
• All restaurants feature seated experience for breakfast, lunch or dinner.
• All restaurant tables have been allocated with appropriate physical distancing in mind, of at least two
meters as per Dubai government guidelines.
• We have increased disinfection attention to high-touch point areas across restaurants and bars
including hostess desks, service stations, service carts, beverage stations, counters, handrails and trays.
• All food and beverage colleagues have undergone a food safety training programme refresh including
enhanced sanitation guidelines and training videos that include hygiene and disinfection practices.
• All restaurant tables, stools and chairs will be sanitised using specific anti-bacterial disinfectant before
and after each use. Notification tags will also be placed on all tables to advise guests that sanitation has
taken place.
• Traditional self-service buffet is suspended until further notice as per Dubai government guidelines.

IMPORTANT NOTICE: Children 14 years old and above if not booked as an adult during booking time will not be allowed to check in at the hotel.

NOTE:
Following few daily issues with guests arriving as early as 6,7,8 and 9 am to the Resort and insisting early check in as apparently promised with their respective travel agent, please note as highlighted in previous communications due to the Resort being at full back-to-back capacity, we unfortunately cannot assist any early check in prior to the 2pm official check in time as residing guests wish to make full use of their entitled 12noon check out time.

Hence, we would like to reiterate once more that the clients should be informed as such to avoid misunderstanding and disappointment upon arrival. Should the guest insist early check in, their accommodation should be made a night before to avoid any dissatisfaction as we expect such situation until end of April 2022, as the Oneandamp;amp;Only Royal Mirage and Oneandamp;amp;Only The Palm overwhelmed with high demand.

Please be advised that as per the latest guideline from Dubai Authorities, children under five years old must be in the presence of their parents at all times when swimming within the pools.

The Oneandamp;Only The Palm is a Beach Resort, Boutique, Child Friendly, Honeymoon, Leisure, Resort, Spa Resort, Tourist, Traditional, Villa Resort hotel. The nightlife/restaurants are located in the hotel.

House Rules

• No smoking, parties or events.
• Check-in time is 14:00:00 and check-out by 12:00:00.